We are Diamond Affair.
We operate on DiamondAffair.com
When you place an order via our website, we will send you an order confirmation email listing each product you have requested to buy. Our order confirmation email is not acceptance of your order by us.
Once payment has been made for the products you have ordered, we will pass your order to our dispatch team who will prepare your order for shipping and subsequently send you a dispatch email. This email confirms that your order has been accepted by us and that a contract is formed.
We reserve the right not to accept your order. This may occur where we are unable to obtain authorisation for payment, shipping restrictions apply to a particular item, or the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn.
Price and Payment
The price of any products will be as quoted on our website except in cases of obvious error. These prices are shown in GBP but exclude delivery costs. Delivery costs will be added to the total amount due during checkout. See our delivery policy for more information on this.
The price of a product requested for payment on the site at the time of order is accepted and will be honoured, except in cases of obvious error or if there is legal reason why we cannot honour the order at that price.
Import duty or tax costs on international orders may be invoiced to you directly from your local courier company, your national Government or any local Government or controlling body that has the power to raise such duties or taxes in accordance with the law in your country. We have no control over how much tax or duty any such body may charge and we recommend that you contact your local customs authority to determine a landed cost price prior to completing your purchase.
Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided.
We accept payment via the payment methods shown in our FAQ’s.
By placing an order on our website, you confirm that the payment details provided by you are valid and that, if you are using a credit/debit card, it belongs to you or you have been specifically authorised by the owner of the credit/debit card to use it. You confirm that when your order is accepted and processed by us, payment will be made in full.
We will always try to fulfil orders, but our only responsibility to you where a product is no longer available, or if we are unable to supply a particular product for whatever reason, is to make sure we do not charge you for the product.
All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.
You have the right to cancel your order, provided you give us written notice within 14 days after you receive a product.
If you cancel your order you must return the product to us, including all branded packaging. You have a duty to take good care of the products while they are in your possession. Returned goods must be received within 28 days of receipt of your order. Should you not comply with our T&C’s we reserve the right to deduct a restocking fee.
You can still try the product on or inspect it to see if it is right for you, but we ask that you treat our products with the same care as you would in our store. Please try to keep the tags on, do not remove hygiene seals or stickers and retain the original packaging (including authenticity cards, dust bags and leather tags).
You will be responsible for the cost of sending the product back to us if you change your mind.
To let us know you have changed your mind and wish to cancel your order, please email us at firstname.lastname@example.org.
We will issue you with a refund within 14 days of cancellation or receipt of the return item:
• If your order is cancelled before shipment, we will issue you with a full refund including any delivery charge.
• If your order is returned after dispatch, we will issue you with a full refund of the product cost. In the event that a product was found to be faulty or we made a mistake, return postage costs will be refunded.
We issue refunds via the payment method you used to place the order. If you would like to exchange your product(s) rather than be issued with a refund, please contact us.