We are happy to refund or exchange any item (including sale items) within 21 days from date of delivery, if for any reason you change your mind (subject to our Terms and Conditions). The cost of returning an item is at the cost of the purchaser or at our discretion.
What Items are Returnable?
- Within 28 days of receipt of your shipment
- In original perfect condition with all labels attached.
- In the original packaging
- Personalised items are non-returnable.
How to Return
- Package your items carefully.
- Do not affix any labels to the actual gift box.
- Return to the Diamond Affair Returns address displayed below.
- Within 3 business days of receiving your return, your refund will be processed. It will be processed to the original Paypal account or Credit/Debit Card used to pay for the order.
- Returns are at the cost of the purchaser or at our discretion.
- We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.
Diamond Affair Returns
39 Welsh Street
Should you have any questions, please dont hesitate to drop us a line via our Live Chat or alternatively send us an email via our Contact Us page.